Terms & Policies

A&M is you one-stop shop for all awards and recognition needs.  All custom engraving is done in house at our location at 1684 St. James Street.

Engraving services available include sandcarving, laser etching and diamond bit engraving.

Hours of Operation: 8:30am-5:00pm CST Monday thru Friday.

To ensure quality assurance, all customized orders must be submitted in full a minimum of five (5) business days ahead of the required pick-up date.  More time may be required if stock is unavailable.

An order will be considered rush if required less than five business days from the time of placement.  All rush jobs are subject to additional costs.  Contact our office for pricing.  A&M reserves the right not to accept rush jobs at any time.

For high volume orders, we require a minimum of 15 business days to process.  Special request jobs may require more lead time than outlined.  

All customized orders will have a proof sent to the customer before production is to commence.  Your signed approval will be required before production.  Changes to orders will not be accepted after final proof is approved.  If changes to orders are made, a 20% surcharge will be applied to the final invoice.

Orders are shipped via courier prepaid with shipping & handling charges added to the invoice.  All charges will be confirmed to via email or fax.

Orders with new logos need to be accompanied by suitable artwork.  Black and white vector format files are preferred.

All orders require a 50% deposit before production will begin.